Compliance & Regulatory Disclosure

Our commitment to compliance

Novus Finance Pty Ltd is committed to operating with integrity, transparency and in accordance with all applicable Australian laws and regulatory requirements.

We provide mortgage broking and credit assistance services in line with responsible lending obligations and industry best practice.

Licensing and authorisation

Novus Finance Pty Ltd engages in credit activities under an Australian Credit Licence (ACL) or as an authorised credit representative of a licensee.

Our services are regulated by:

• Australian Securities and Investments Commission
• National Consumer Credit Protection Act 2009 (Cth)
• National Credit Code

Details of our licence or credit representative authorisation can be provided upon request.

Our role as a mortgage broker

We act as an intermediary between you and a panel of lenders.

Our role includes:

• Understanding your financial position and objectives
• Assessing suitable lending options
• Recommending loan products that are not unsuitable for you
• Assisting with your loan application
• Liaising with lenders through to settlement

We do not lend money directly and we do not provide personal financial product advice.

Responsible lending obligations

Under Australian law, we must take reasonable steps to ensure that any credit assistance we provide is not unsuitable for your needs.

This includes:

• Making reasonable inquiries about your financial situation, requirements and objectives
• Verifying your financial information
• Assessing your capacity to repay the loan without substantial hardship

We will only recommend loan products where we reasonably believe they are appropriate for your circumstances.

Best Interests Duty

Where required under law, we comply with the Best Interests Duty and will act in your best interests when providing credit assistance.

Lender panel and product selection

We have access to a panel of lenders including major banks, non-bank lenders and specialist funders.

Our recommendations are based on:

• Your financial situation and goals
• Lending policy and eligibility
• Interest rates and loan features
• Serviceability and approval criteria

Not all lenders in the market are included on our panel.

Fees, commissions and remuneration

Novus Finance Pty Ltd is typically paid by lenders via:

• Upfront commission at settlement
• Trail commission over the life of the loan

In some circumstances, we may charge a brokerage or service fee.

You will always be provided with a Credit Proposal Disclosure Document outlining:

• Any fees payable by you
• Commissions we receive
• Any relevant associations or conflicts of interest

before proceeding with any loan.

Conflict of interest management

We maintain internal policies and procedures to identify and manage any conflicts of interest.

Our brokers are trained to prioritise client outcomes and comply with regulatory obligations.

Privacy and data protection

We handle your personal and credit information in accordance with our Privacy Policy and the Privacy Act 1988.

Your information is only used for the purpose of providing credit assistance and related services.

External dispute resolution

If you have a complaint, we encourage you to contact us directly so we can resolve the issue promptly.

If your complaint is not resolved to your satisfaction, you may contact our external dispute resolution scheme:

This service is free to consumers.

Internal dispute resolution

We are committed to resolving complaints quickly and fairly.

You can contact us directly:

Novus Finance Pty Ltd
Email: office@novusfinance.com.au

We aim to acknowledge complaints within a reasonable timeframe and provide a final response as soon as practicable.

Anti-Money Laundering and Counter-Terrorism Financing

We comply with Australian AML/CTF laws and are required to:

• Verify your identity
• Collect certain identification documents
• Monitor transactions where required

This is to help prevent fraud, money laundering and other financial crime.

Document access

You may request copies of the following at any time:

• Credit Guide
• Privacy Policy
• Credit Proposal Disclosure Document
• Complaints Policy

Updates to this disclosure

This Compliance & Regulatory Disclosure may be updated from time to time to reflect changes in law or our business practices.

The most current version will always be available on our website.